Residential Community Associate - Nights

We are looking for a proactive and customer-focused Resident Experience Assistant to join a vibrant residential community team. This is an exciting opportunity for someone who is passionate about delivering exceptional service, creating engaging resident experiences, and helping to build a welcoming community environment within a modern residential development.

You will play a key role in ensuring residents receive a first-class experience throughout their tenancy while supporting the day-to-day operations of the building.

About the Role

• Building positive relationships with residents and creating a strong sense of community
• Organising and hosting resident events, initiatives, and meet-and-greet sessions
• Managing amenity spaces and ensuring communal areas are presented to a high standard
• Handling rental enquiries, arranging and conducting viewings, and supporting the applicant process
• Coordinating maintenance requests and contractor appointments
• Supporting apartment inspections, check-ins, and check-outs
• Assisting with rent arrears monitoring and reporting
• Working closely with the wider onsite team to maintain health & safety compliance across the development

About You

• A strong customer service background
• Excellent communication and interpersonal skills
• The ability to problem-solve and make considered decisions
• Strong organisational skills with great attention to detail
• Confidence using IT systems and social media platforms
• The ability to multitask and prioritise effectively

Experience within residential property, hospitality, lettings, or conducting property viewings would be advantageous but is not essential.

Requirements

• Previous experience in a residential setting
• Excellent written and verbal communication skills
• Strong administration and organisational abilities
• Professional and confident approach when interacting with residents, visitors, and contractors
• Flexibility to work the required shift pattern
• Good working knowledge of Microsoft Office and digital communication tools