Assistant Property Manager - Site based

Our client is seeking an experienced Assistant Property Manager to join the team at a luxury residential development based in South West London.

You will be brought on board to assist and support the Estate Manager in the effective management of the Estate by providing efficient and accurate administrative support for the day to day running of the site operations and Management Company.

Main duties:

• To provide excellent visual standards and quality customer service for the development.
• To be self-motivating and to strive for and achieve success for the development and company.
• To foster a can-do attitude to encourage continuous improvement.
• To be fully engaged by taking accountability for all tasks given and to see them through to the end.
• To generate new and exciting ideas to benefit the team.
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.
• Ensure that relevant Service Contracts and Annual Orders are in place.
• Assist with month and year end tasks.
• Answers questions and provide assistance to residents, customers, and clients as needed. Undertake regular basic risk assessments.
• Track Health and Safety reports (fire risk assessments, water hygiene, asbestos, lift engineering reports, etc)
• To ensure all work complies with all covenants in the 999 year head leases, all legal duties and obligations whether imposed by statute or otherwise, including any regulatory requirements. * Manage electronic data and e-mails and ensure all resident files are updated. * Deal with leaseholder queries verbally and in written form.
• Assist with on-site staff and related staff issues and pass on to Management or HR.
• Circulate information to residents concerning management issues.
• Monitor insurance claims and liaise with the insurance broker to ensure that claims are correctly placed or closed.
• Deal with any other property issues that may arise within the teams.
• To ensure that all incidents or accidents are logged accordingly.
• To adopt and implement all policies and procedures directed by the Company.
• To assist with the annual fire and health and safety risk assessments.
• Working with the Estate General Manager and other Managers, deliver outstanding Health & Safety management, ensuring that the estate and Company meet all regulatory requirements.
• Maintain a visible presence within the Estate, able to be easily reached when needed for guidance or to deal with significant issues.
• Liaising with leaseholders/tenants with regards to possible insurance claims, tracking them through to completion.
• Assist when required with the administration and management of the service charge budget.
• To assist with the Section 20 consultation process ensuring that leaseholders are made aware of qualifying works and that observations are correctly tracked and responded to.

The person:

• Previous experience of working in residential leasehold developments, providing day-to-day support to management.
• To understand the major works process and the Section 20 consultation processes.
• Knowledge of the relevant Landlord and Tenant Act and RICS and ARMA guidelines.
• Excellent IT skills - using Microsoft Excel.
• Excellent customer service.
• Ability to produce detailed reports and documentation when required.
• Knowledge of anti-discrimination & equal opportunity legislation.
• Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism
• Practical application and working knowledge of Health & Safety requirements and legislation to eliminate or mitigate risk in the workplace.
• Excellent written and verbal communication skills.
• Willingness to undertake further training as required.