Day Concierge

Our Client are looking for an experienced Day Concierge to join their team at a luxury residential development based in East London.

Working 4 on 4 off, with the hours of 8am - 6pm (10 hours a day, average 35 hours per week). 1-hour unpaid lunch.

Salary is £26,204 annually

Duties include:

• Managing deliveries and contractors, assisting residents, and acting as first point of contact for emergencies.
• Supporting residents, escorting them to lifts, and providing assistance to colleagues as required.
• Liaising with residents whose apartments have direct lift access, ensuring discretion and tailored support.
• Carrying out patrols covering landscaped grounds, residential blocks, facilities, car park and plant rooms.
• Monitoring CCTV systems throughout the estate.
• Completing all Health & Safety checks as required and reporting issues to management.
• Completing handover documentation.
• Opening and closing the leisure facilities at the beginning and end of the staffed day.
• Responding to resident queries (in person, by phone, or email).
• Assisting residents with minor apartment issues or escalating matters to 24/7 management support when necessary.
• Occasionally dealing with leaks or similar urgent issues, taking precautionary measures until specialist support arrives.
• Deliver outstanding customer service to all residents and visitors.
• Provide a warm, professional welcome at all times.
• Anticipate and respond proactively to resident needs.
• Assist with general front-of-house duties including parcel management and key handling.
• Support with emergency procedures and ensure site safety protocols are followed.
• Act as a strong ambassador for the development and managing agent.