Senior Block Manager - Client Side

A leading residential developer is looking for an experienced Senior Block Manager to oversee a portfolio of residential developments across Birmingham and the West Midlands.

This is a client-side role responsible for monitoring managing agents, ensuring high standards of estate management, and protecting the long-term performance of residential assets across a diverse portfolio including large multi-phase developments, regeneration schemes and traditional housing sites.

The role will involve regular liaison with internal teams including Construction, Technical, Customer Service, and Land & Planning, as well as external managing agents and residents' management companies.

The Role

• Monitor managing agent performance across multiple residential developments
• Attend site visits, quarterly reviews and annual performance audits
• Oversee block handovers to managing agents
• Review service charge budgets and accounts
• Monitor statutory compliance, health & safety inspections and action plans
• Track financial performance of service charge funds and capital works
• Manage customer consent applications
• Attend internal meetings with build, sales, and customer service teams
• Produce estate management reports for senior leadership
• Support delivery of sustainability and long-term asset management initiatives

Experience Required

• Experience in leasehold / block / residential property management
• Experience working for a managing agent or client-side developer
• ATPI / MTPI (essential)
• Strong knowledge of landlord & tenant legislation
• Understanding of RICS / IRPM / industry codes of practice
• Experience with large or complex residential developments preferred
• Heat network / district heating experience desirable
• Strong customer focus

Package

• £50,000 - £55,000
• 25+ days holiday (increasing with service)
• Private medical insurance
• Pension scheme
• Life assurance
• Lifestyle benefits platform
• Hybrid working
• Long-term career progression