Live-in Porter

Working Hours:

• Monday-Friday: 8:30 AM to 5:30 PM
• Saturday:8:30 AM to 12:30 PM
• One-hour unpaid lunch break, excludes Saturday

Annual Leave: 20 days excluding Public Holidays

Key Responsibilities

1. Resident and Visitor Support

• Provide a welcoming, professional, and approachable presence.
• Address resident enquiries, offering guidance on building services and procedures.
• Assist with tasks such as allowing access for deliveries.
• Challenge unauthorized visitors in a polite but firm manner and provide directions.

2. Security and Access Control

• Monitor and control building access, ensuring only authorized individuals enter.
• Conduct routine checks on locks, gates, and access systems, ensuring they are operational and secure.
• Respond promptly to suspicious activity, reporting incidents to the property manager or relevant authorities.
• Monitor and manage any CCTV systems, if applicable.

3. Communal Area Maintenance

• Maintain the cleanliness and tidiness of communal areas.
• Undertaking routine watering of plants/shrubs
• Perform light maintenance tasks such as replacing bulbs, lubricating hinges, or arranging repairs for larger issues.
• Inspect and report on the condition of communal stairwell and hallway lighting.
• Carry out regular checks and adjustments to communal timer switches for seasonal changes.
• Monitor perimeter fencing and walls for damage and report or arrange repairs.

4. Health and Safety Compliance

• Conduct regular visual inspections of the building to identify hazards such as leaks, tripping risks, loose fittings and flammable materials.
• Ensure fire exits and evacuation routes are clear and compliant with the Fire Safety Act 2021.
• Undertake and document weekly fire alarm testing and monthly emergency lighting inspections and lift phone line tests.
• Conduct routine checks and minor adjustments for fire doors.
• Assist with periodic risk assessments and fire drills, ensuring residents are informed and prepared.

5. Seasonal and Weather-Related Tasks

• Oversee the clearance of snow and gritting of pathways, steps and roadways during winter.
• Monitor drains during heavy rain to mitigate potential flooding.
• Inspect the property for storm damage and report issues.

6. Waste and Recycling Management

• Oversee the correct use of communal waste facilities, ensuring bins are not overfilled or misused.
• Maintain clean and odour-free rubbish collection areas, sweeping and disinfecting regularly.
• Conduct routine inspections of the estate, including shared spaces like tennis courts and BBQ areas, removing litter and reporting damage.

7. General Administrative Duties

• Maintain logs of daily activities, resident interactions, and incidents.
• Liaise with contractors to ensure work is completed to the required standard and in line with building protocols.
• Update noticeboards with announcements, rules, or event notices.
• Oversee the booking and use of communal amenities, such as tennis courts/BBQ areas.

8. Customer Service and Community Engagement

• Build positive relationships with residents, being approachable and proactive in resolving issues.
• Communicate updates and changes in building policies.

9. Emergency Response

• Act as a point of contact for emergency situations.
• Assist with safe release of passengers trapped in lifts and report mechanical issues to contractors.
• Perform weekly flushing of water points to prevent Legionella.

Additional Responsibilities

• Support PM with special projects, including compliance checks.
• Attend training sessions such as fire safety, first aid, manual handling, and health and safety compliance.
• Stay accessible during working hours via mobile phone.

Key Skills and Attributes

• Professionalism: Maintain a clean, presentable appearance and deliver consistent service levels.
• Communication: Strong verbal and written skills
• Problem-Solving: Quick and proactive resolution of issues with focus on resident satisfaction.
• Attention to Detail: Ensure high standards of cleanliness, safety, and orderliness.
• Adaptability: Handle varied responsibilities and emergencies calmly and effectively.
• Teamwork: Collaborate with property management and contractors.

Qualifications and Experience

• Prior experience in similar role highly desirable.
• Familiarity with fire safety regulations: Fire Safety Act 2021 and Health/Safety at Work Act 1974.
• Basic understanding of building maintenance and compliance requirements.
• Customer service experience in residential or hospitality.
• Training in first aid, manual handling, or fire safety (preferred).
• An ability to drive onsite buggy.
• IT skills

Performance Metrics

• Resident Satisfaction: Positive feedback and prompt resolution of complaints or concerns.
• Cleanliness and Maintenance Standards: Regular audits of communal areas and waste facilities.
• Compliance: Adherence to health, safety, and fire safety regulations.
• Efficiency: Responding to resident requests and emergencies.

Working Conditions

• Duties such as lifting, bending, or extended periods of standing may be required.
• Uniform will be provided and must be worn during working hours.