Community Manager

The highest profile Build to Rent Development launching to the Manchester market in 2021.

Comprised of a unique mix of listed, conversions and newly constructed buildings on an island site within 2 minutes of Piccadilly Station. 534 residential apartments are located above 15 independent commercial units - all of which have been leased to the best F&B and Retail in the North West on England.

The developer of the site is a joint venture between H B D and Capital & Centric, funded by Ares Management LLP. Exceptional design quality lies at the heart of the DNA of the developers which is evident throughout in the quality of the design of the scheme. This development will lead the Manchester market in terms of design quality, placemaking and amenity. Without question, it will be the premier Build to rent asset in the North of England making this role critically important and very high profile.

Summary of Position:

The Community Manager role is the operational leader at the site.

Responsible for the reputation in the local community, team leadership & revenue management of the entire community. Maintains the asset to the highest standards, complying with all Health & Safety legislation to ensure the safety of residents and staff at all times.

We're looking for a highly driven individual - you will relish the opportunity to manage one of, if not the finest quality residential asset in the Manchester market and to be at the forefront of the rapidly expanding UK Build to Rent sector. You'll be working directly alongside and reporting into the Director of Build to Rent and the senior management.

You will have a proven appreciation of what it takes to deliver outstanding customer service, perhaps having worked to a senior level in the hospitality or BtR/PBSA industry, with the energy and interpersonal skills needed to create a thriving community by building relationships and hosting community events. You'll have a keen eye for detail, always maintaining the asset to the highest quality and will have proven leadership skills, with a track record of leading a highly motivated team with the ability to communicate effectively at all levels.

You will be supported by an experienced Head Office team providing support with Systems, Technology, Leasing Strategies, Marketing, Operational Management and Health & Safety.

The role requires you to actively work with external third party marketing agencies, commercial operators and agencies, and shareholders.

Principle Duties and Responsibilities:

• Oversee the operations of the Community as per the Organisational chart.
• Responsible for the preparation, presentation and subsequent achievement of the Community annual Operating Budget, Marketing & Sales Plan
• Closely monitor the Community business reports on a daily basis and take decisions accordingly.
• Maximising rental yield and Community revenue through innovative sales practices and yield management programs
• Assisting in residential sales as and when required, and the development of corporate sales.
• Ensures that the appearance and physical aspects of the community meets ownership and resident's standards established through routine site and safety inspections, and communicates concerns and requests for capital to provide for the physical upkeep of the community.
• Drives the highest rates of client retention and community engagement
• Reviews all renewals and feeds into budget increase recommendations according to the market conditions that could affect profitability of community.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements
• Keeps abreast of current changes in technology, processes, and standards within the industry and areas of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilising other appropriate
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Community operating controls, SOP's, policies, procedures and service standards.
• Manage on-going profitability of the Community, ensuring revenue and Resident satisfaction targets are met and exceeded.
• Handling complaints, and oversee the service recovery procedures.
• Ensure that monthly financial outlooks for Revenue and Operating costs, Admin & General, on target and accurate.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Prepare a monthly financial reporting for the owners and stake holders.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD's for the execution of all activities and functions.
• Provide effective leadership to Community team members
• Respond to audits to ensure continual improvement is achieved.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment's and services.
• Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities