Concierge/Building Manager

Our client is currently seeking an experienced Concierge/Building Manager to join the team at a luxury development in South West London.

Hours: Monday - Friday, 07:30am - 16:00pm

Salary: £28,500 - £31,000 Per Annum

Main duties:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
• Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.
• Assist with Move In's/Move Out's.
• Managing the bins stores.
• General upkeep of the development.

Requirements:

• Minimum 5 years' experience in a concierge or similar building management role.
• Working knowledge of Microsoft Office, particularly Excel, Word, and Outlook, with the ability to create and edit documents, manage email communications and handle basic data entry and reporting tasks.
• Strong communication and interpersonal skills.
• Highly reliable and proactive with excellent attention to detail.
• Discreet and trustworthy (key holding and access control responsibilities)
• The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.