Day Concierge

Our Client are currently looking for an experienced Day Concierge to join their team at a luxury residential estate in South East London.

Working 4 on 4 off, hours are 7:30am - 7:30pm with one-hour unpaid lunch.

Salary is £29,139 annually.

Duties:

• During working hours, you will be based at the concierge desk except when carrying out any required Building Patrols.
• Receive and provide accurate shift handover.
• Provide a welcoming atmosphere throughout the building.
• Being always present at the Concierge Desk and ensure that all persons in the building have a right to be present.
• Announce any visitors, contractors, or deliveries (where applicable) and monitor their presence on site.
• Receive, log, store safely and distribute all parcels. In line with GDPR do not leave them on show to protect the Residents identity.
• Answering all enquiries via email, telephone and in person in a professional and timely manner.
• Monitor visually and by using CCTV, access control and any other issues of concern, to ensure these are being actioned and escalate appropriately.
• Monitor, log and escalate any faults/alarms or issues with the Life Safety systems.
• Ensure that all the key movements are being recorded, issued and details captured correctly and action on any missing keys.
• Address any security breaches/issues and call the local authorities if necessary.
• At all times you are to ensure the security of the building and its residents is not jeopardised in any way.
• You are to always assist residents together with their guests and visitors when and where required.
• To carry out any other reasonable additional duties as directed.

Requirements:

• Experience in Residential or 4-5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.