Temporary Concierge

We are looking for a professional and service driven Concierge to join our team based in Birmingham. This is a temporary position with both Day and Night shifts.

Key Duties:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and reviewing CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager promptly.
• Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.

Requirements:

• Experience in Residential or 5* Hotels.
• Reliable and great timekeeping.
• Immaculate presentation and dress.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative