Assistant Day Concierge - W2

Concierge Assistant - Luxury Residential Development

Salary - £30,078 per annum
Hours - 4 on 4 off 7am to 7pm

The Concierge Assistant is the first point of contact for residents and their guests. You will be responsible for providing a warm, professional welcome, assisting residents and visitors, and supporting valet parking operations. You will be expected to deliver these duties efficiently while maintaining a high level of professionalism and discretion. Ensuring the safety and security of the building, its residents, and guests is a key part of the role.

The Candidate

• Provide a professional, warm welcome to residents and visitors, ensuring a seamless reception experience.
• Maintain impeccable standards of service, assisting with luggage, taxis, directions, and guest needs.
• Deliver and retrieve resident vehicles safely, following established procedures.
• Store keys securely and manage them responsibly, ensuring residents' property is safe at all times.
• Anticipate and respond to resident needs, providing a personalised and high-quality service.
• Support the concierge team with daily operations, including deliveries and resident communications.
• Maintain the cleanliness and presentation of the entrance and reception areas.
• Be vigilant and alert to potential security risks, reporting any concerns promptly.

Requirements

• Fluent in English with excellent communication and interpersonal skills.
• Strong customer service skills with the ability to anticipate resident and guest needs.
• Assertive, proactive, and detail-oriented with a keen eye for presentation.
• Previous experience in luxury hospitality, concierge, or security roles preferred.
• Full, clean UK driving license (minimum 3 years) & over the age of 25 for insurance purposes.
• Comfortable dealing with high-net-worth individuals and providing a personalised, discreet service.
• Knowledge of the local area is advantageous.
• Eligible to work in the UK.
• Maintain professional appearance, uniform standards, and high levels of personal hygiene.

About the Role

This is an exciting opportunity to work within a premium residential environment, delivering outstanding concierge services. The role is ideal for candidates looking to develop their career in luxury residential concierge services, offering exposure to a fast-paced, high-standard environment where attention to detail, discretion, and service excellence are highly valued.