Development Manager - Brentford TW8

Job Role: Development Manager

Location: Brentford, Outer West London

Salary: £48,000

Hours: 35 hours a week; Monday to Friday 9am to 5pm

As the development manager, you will contribute by:

• Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and wellbeing, service excellence and value for money.
• Being passionate about delivering consistently high standards of customer service, working within our Four Pillar strategy, ensuring our development is well maintained and demonstrate full compliance with our own policies, procedures and internal performance measures.

This role reports to the regional manager and will have a team of up to 10 direct reports and 20 indirect reports.

Main Responsibilities

1. Delivering effective service levels, and acting as the managing agent's representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
2. To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
3. Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
4. Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
5. Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.

Skills and Experience

Demonstrable experience of managing people/teams and delivering an exceptional customer service.

Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.

Able to work with autonomy and as part of a wider team

Efficient in maintaining administration and record keeping electronically

Demonstrable ability dealing with problems and challenges effectively.