Community Host - Central London

PMR (Property Management Recruitment) are seeking an enthusiastic and customer service focused Community Host to deliver an outstanding resident experience at a brand new and exciting Build to Rent (BTR) development in Central London.

Key Responsibilities:

• Deliver an outstanding customer service experience to every person, from team members to visitors, investors and clients, as well as current and prospective residents.
• Management of complaints/problems/issues arising from Residents, ensuring that all complaints are dealt with quickly and efficiently.
• All reported issues are recorded on the database.
• Maintain and uphold high standards by conducting routine walks throughout communal spaces and common areas, working alongside the service team to ensure all areas are well-maintained.
• Follow-up with future, new, current, and past residents.
• Executes and assists with activities to support the community's leasing and lease renewal program.
• Assists and executes events to assist with community activation.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual.
• Ensures that all enquires are responded to within 24 hours maximum.
• Follows health & safety procedures and policies in accordance with company, community, and departmental policies & procedures.
• Identifies areas for improvement and offers suggestions and recommendations to optimise efficiency and productivity.
• Ability to always keep sensitive information highly confidential.
• Ability to ensure that data integrity is followed through when carrying out all tasks.
• Day to Day concierge type services as required by the development such as handling parcels, delivering post and other reasonable requests.

Skills, Knowledge & Experience:

• Have a good knowledge of relevant lettings and tenancy law and legal compliance in a residential operation.
• Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
• Highly organised with good written communication skills and be able to multi-task.
• Have the ability to execute exceptional customer service within a customer facing role.
• Have excellent written and spoken English.
• Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for the internal database system).
• Have excellent relationship building skills, both with entirely new and long-term residents and team members.
• Be an efficient and organised individual with excellent communication skills and have a sensitive, professional and well-mannered nature.
• Be able to work exceptionally well within a team dynamic and work well independently.
• Have the ability to follow company policies and procedures.

Working Pattern: 4 out of 7 days (32 hours per week)