Resident Services Associate - Southampton

Property Management Recruitment are seeking a customer-service focused Resident Services Associate to join a resident-focused front of house team within an exciting Build to Rent development in Southampton. They will ensure that residents receive an excellent service, the building is maintained and managed efficiently and that the team works well together.

Key Responsibilities:

• Deliver the company customer service strategy and standards.
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage and support resident engagement
• Promote the business and build good relationships with external partners.
• Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person.
• To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement.

Knowledge, Skills & Experience:

• Previous experience working in organisations providing market rental properties, travel & tourism or hospitality is essential
• Awareness of H&S requirements on site and a demonstrable ability to implement H&S when required
• Strong experience working at business/private events would be beneficial
• Previous experience of working in a team
• Strong written and verbal English
• Qualifications in property or customer service would be advantageous
• Previous experience of working towards and achieving targets
• A good communicator with strong interpersonal skills, including the ability to listen
• Well-groomed and professional appearance
• Passionate about customer service
• Ability to build relationships and work collectively with colleagues
• Demonstrable ability to think creatively and embrace new challenges daily
• Goal-focused, positive and resilient with the determination to support the business in
• Delivering exceptional outcomes for its residents and communities.

Working pattern is a 2-week rotating shift pattern as follows:

Week 1 - Monday to Friday 11am-8pm, Saturday 9-6pm (lone working) Sunday OFF
Week 2 - Monday OFF, Tuesday-Friday 8am-5pm