Junior Property Manager - East London

PMR are seeking a Junior Property Manager to work with our client at their prestigious Build to Rent development in East London.

Reporting to the Property Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service.

Main Responsibilities:

• Overseeing, managing and taking ownership of reactive maintenance through the helpdesk. Escalating issues and taking advice from the Property Manager as appropriate.
• Ensuring all helpdesk tickets are responded to within SOP timeframes without exception.
• Assisting the Property Manager in controlling costs for turnaround of apartments to ensure costs are being appropriately recovered from tenants' deposits, and competitive quotes are being obtained for any repairs or replacements.
• Manage the priority of reactive maintenance ensuring tasks are assigned to engineers in the appropriate time frame / SLAs.
• Effectively and efficiently manage the diaries and job allocation for the engineers.
• Assisting the Property Manager in the full check in and check out process Including conducting check out inspections, ensuring all keys are returned and meter readings taken on the day of check out.
• To understand that you are a key representative of the business and always maintain a positive and productive relationship with tenants.
• Ensuring Internal Property Management systems are being used correctly and are kept up to date.
• Assisting the Property Manager in monitoring apartment voids Including flushing for long term vacancies, ensuring minimal energy usage, e.g. lights off, heating and cooling off/appropriately set.
• Assisting the Property Manager to obtain one or more competitive quotes from approved contractors for repairs If external contractors are required.
• Keep up to date with changes In legislation and raising or suggesting Improvements or changes to ensure these are met.
• Assisting the Property Manager in conducting a review of check out reports and generate an appropriate list of dilapidations to present to the tenant within the timeframes set In the SOPs.
• Once agreed by all parties, arrange for the deposit release form to be sent to accounts for transfer.
• Ensuring all tasks follow SOPs processes.
• Assisting the Property Manager and Building Manager to ensure any planned maintenance tasks are scheduled and carried out according to Statutory Compliance responsibilities.
• Organise renewal of safety certification and remedial works during the tenancy as required.
• Prepare mid-term reports for the business and feedback to the tenant if a breach has been noted.
• Assisting the Property Manager in end of tenancy matters.
• Provide support and cover to the Property Managers during busy periods or absences.
• Provide support to Building Manager where necessary.
• Assist in the negotiation and collection of rent arrears.
• To promote and implement sustainability initiatives as directed.
• To carry out other reasonable duties as instructed and directed as required.

Experience:

• Minimum of 1 year's experience of working within property management is essential.
• A good overall education to 'A' Level / NVQ Level 3 or 4 standard or equivalent (to include English and Maths), together with strong IT skills.
• An understanding of the principal aspects of legislation relating to the management of Residential Property Law is essential, together with a knowledge of Section 21 and Section 8 requirements.