Residential Day Concierge - High End Apartments

Our client is currently seeking an experienced concierge at a luxury residential site in South West London.

The hours are 7am - 7pm with a 4on 4off shift pattern and a salary of £27,250 per annum.

Main duties:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers, and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager promptly.
• Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
• Complete the am/pm/overnight handover and report any operational issues.
  
  

Ideal candidates will have previous experience working in a luxury residential development or 4-5* hotels.

We will be looking for a well presented individual, with strong interpersonal skills and a passion for customer service.

If you are keen on this position please apply with your up to date CV, if you do not hear back within 14 days of applying you should assume you have been unsuccessful.