Property Manager - West London

PMR are seeking an experienced Property Manager to oversee the on-site operations and performance of a Build to Rent development and the on-site team in West London. The ideal candidate will be a skilled manager with good knowledge of either BTR/PBSA/Coliving operations with a track record of success in a similar role.

Responsibilities:

• Responsible for the day-to-day operation and performance of the site and all on-site staff members
• Ensuring 100% occupancy, financial and compliance targets are consistently hit, and performance is monitored and recorded
• Manage and monitor KPIs for onsite maintenance and housekeeping team, coordinate periodic inspections and assessments around the building
• Ensure the building is presentable and monitored by all staff on-site, define and maintain service standards and develop a positive culture of service throughout the whole team.
• Ensure that the building meets all statutory compliance, health and safety requirements at all times
• Ensure that processes, procedures, and policies are in place and followed correctly. Review and update these processes where necessary. Manage a document library of these processes.
• Carrying out monthly one-to-ones with the on site team daily and undertaking annual appraisals for the properties staff members. Developing and upskilling wherever possible
• Ensure that the training of the team is up to date and that any new starters are trained and inducted competently, including any on-site teams. Staying up to date with industry and legislative changes and rolling out updates and training where necessary
• Understanding Head Office requirements and ensure that all KPIs and SLAs are met, ensure lean operating costs and increased income wherever possible
• Work closely with the accounts teams to ensure that financial records are correct in order to produce accurate reporting. Review month end financial performance and work towards setting operational budgets and tracking spend versus budget on a regular basis in hand with the GHOO.
• Ensure that any Local Authority Notices or Environmental Health Notices are resolved with the GHOO.
• Working closely with the site team to improve community engagement, customer experience, and to ensure a smooth customer journey.
• Demonstrate a passion for culture and events, leading the team to concept and deliver a compelling programme of guest engagement that sets the development apart
• To remain flexible to meet the demands of a lean agile business

Skills, Knowledge & Experience:

• A strong resident service background, improving internal and external satisfaction
• Previous experience as a Block/Property Manager in the BTR/PBSA/Coliving Sectors
• Experienced in commercial and financial performance.
• A general knowledge of health and safety procedures and practices is essential, and an eye for detail to ensure standards and compliance is maintained is critical.
• A passionate, can-do attitude, driving a business comes first culture through the different lines of communication within the organisation.
• Strong numerical and financial skills - ability to manage budgets, P&L handling, revenue and expenditure
• Experience in a tenant / guest facing role
• Strong record of people management experience, team leadership and communication skills
• Excellent time management, organisation, and multi-tasking skills in a fast-paced work environment
• Excellent customer relations skills and plenty of energy and enthusiasm
• Resourceful problem solver always up to the challenge
• Superb written, verbal, and interpersonal communication skills