Night Concierge (with driving license) - Bayswater, London W2

Line Manager - Duty Manager
4 nights on 4 nights off; 7pm-7am

The Role
The Night Concierge will focus on the day-to-day residents and guests, delivering duties to an exceptional standard. The Night Concierge will be one of the first points of contact, greeting residents and their guests upon arrival, managing all telephone/intercom calls and emails to the concierge desk. You will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, valet collections, amenity bookings, housekeeping, security, waste disposal and recycling, to ensure integration is seamless and a consistent vision is delivered. You will assist with ad-hoc resident requests such as transportation bookings, restaurant bookings, spa treatment bookings, theatre bookings and drycleaning requests. You will be responsible for the delivery of the highest levels of customer service to all residents and their guests.

The Candidate
* Excellent quality customer service for the development, its residents, and guests.
* Motivate colleagues to strive for and achieve success for the company.
* Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
* Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
* Work very closely with the Night Duty Manager with the implementation of SOP manuals, policies, and procedures.

Requirements
* Minimum 3 years hospitality experience as a concierge within London super-prime, residential schemes.
* Must have excellent communication skills and customer service skills.
* Must be service driven, understand the importance of going the 'extra mile'.
* Experience serving UHNWIs.
* Clean UK driving licence held for no less than two years preferred, to assist with valet service if required.