Maintenance Technician - Residential

Based across 2 assets in Wembley Park, you will be required to carry out planned and reactive maintenance within the property and will be responsible for ensuring that statutory compliance is always maintained. You will be responsible for maintaining the condition of the property and will ensure that any issues are correctly reported and responded to. The role requires the postholder to be competent, work with minimal direct supervision and liaise with a range of internal and external contacts including suppliers an contractors.The postholder will be responsible for driving a high-quality customer experience in relation to the speed and quality of the service provided to reported faults and the general condition, state, and repair of the property.

As this role requires some lone working and can operate outside of normal office opening hours, effective communication for duty handover and the ability to evaluate and manage situations practically and level-headedly as and when they arise is an essential part of this role, escalating emergency issues to the GM where appropriate.

Key Responsibilities

Facilities Co-ordination and Facilities Support Management

• In conjunction with the General Manager, oversee and co-ordinate and monitor contractor maintenance activities, identifying snagging issues and arranging for timely repairs when needed (in line with service level agreements).
• Ensure contractor compliance with Health & Safety activities ensuring appropriate risk assessments, method statements and permits to work are in place ahead of work.
• Ensure contractors are escorted in resident's rooms, or as determined by the General Manager.
• Emergency Key Holder - may be required to attend the residence outside of working hours.
• Comply with any reasonable instructions issued by the General Manager.

Electrical Tasks

• Diagnose and repair problems in domestic appliances, including fault-finding, and monitoring.
• Assess the parts needed for a job and place orders for those parts.
• Replace faulty light bulbs, hobs and other small domestic electrical appliances.

General Maintenance Work

• Provide general maintenance support to the residents, including: basic plumbing, repairing and painting/decorating of the property, including all communal areas. [All tasks to be carried out in conjunction with the fault report system].
• Report any damage or maintenance issues in the maintenance system. Complete any such tasks recording accurately all tasks completed and advise the General Manager if a sub-contractor is required.
• Ensure master keys are signed out and signed back in at the end of each shift.
• Complete physically demanding activities, such as helping to 'lift and shift' furniture, domestic equipment and appliances associated with a large accommodation environment.
• Maintain effective stock control process, ensuring effective use of all stocks.
• Inspect the flats and communal areas at regular intervals and at designated periods, to include all door closers, fire doors, emergency lights and fire-fighting equipment, ensuring that the entry procedure to flats is followed explicitly.
• Deliver the PPM (e.g., statutory testing of fire panels, water temperature tests etc) as the schedule sets out, keeping accurate records as required by the General Manager and law.
• Assist with regular apartment/building maintenance checks to include resident move in/move out process.

Grounds Maintenance

• Provide general grounds maintenance support to the General Manager, including attending to all aspects of grounds maintenance, including courtyards, car parking facilities, gardens/roof terrace and internal and external areas.
• Maintenance of re-cycling and bin areas, including moving to bins to collection points for Manchester Council to pick up.

Handling Emergency Procedures

• Be aware of locations of all essential firefighting equipment and break glass points and isolation points for power and water.
• Be able to re-set the fire alarm panel and/or obtain assistance (training provided).
• To be knowledgeable of who to contact for assistance with electrical, plumbing or other emergencies and contact where appropriate.
• Ensure policies and procedures is always followed when entering tenant occupied areas.

Customer Service

• Deal with resident queries and in accordance with company policy.
• Keep a detailed record of incidents during a shift and update the management team through specific record log.

Health & Safety

• Check equipment before use and report any faults to the General Manager and other staff.
• Report any hygiene or health and safety issues that may cause harm to either members, staff or the property.
• Report incidents, accidents and near misses to the General Manager or on the incident log.
• Follow policies and procedures dictated by current H&S legislation under the guidance of the General Manager.
• Always follow H&S policy and procedure.
• Wear any personal protective clothing/equipment (PPE) in line with the relevant risk assessment and any uniform provided by the company and keep appropriate records.
• To take responsibility for monitoring PPE. Provide and maintain a self-checking system to ensure all PPE remains fit for purpose and report any sub-standard items to management.
• Ensure Risk Assessments and Method Statements are in place prior to all works.
• Ensure fire doors are always closed.
• To be fully conversant with the company's fire and emergency procedures including personal emergency evacuation plan for disabled members (where appropriate).

Defects / Snagging

• Log any defects with the principal contractor and keep an electronic log of this.
• Follow up on defects to ensure they are repaired in the agreed timeframe.
• Assist the client with both unit and communal area snagging.