Property Manager - Single Family Housing

We are looking for a Property Manager to work on our client's PRS platform focused on single family housing. This is an exciting opportunity for an ambitious and experienced Property Management professional to join a rapidly growing business. The Property Manager is a key role in the business and the ideal candidate will have exceptional customer service skills, an open, engaging, warm personality with great personal presentation and organisational skills and be an excellent communicator with an ability to use the right tone and approach for the right situation.

You will be the main point of contact for our customers from the point they move into our homes and will be on hand to carry out move-in demonstrations, aid with day to day enquires, repair requests, property inspections, renewals and contract extensions, check outs and deposit releases plus any additional support our customers or teams require. The successful candidate will work closely with our Lettings Consultants and Maintenance Team to always deliver the best-in-class customer service and satisfaction to our customers.

Key duties include:

• Liaising with all customers from point of move in/tenancy commencement, being the sole point of contact for all customer enquires via email and telephone.
• Organising and managing check-in, check out and unit turn processes and deposit releases.
• Taking ownership of resolving and supporting with any incidents or issues which occur out of hours.
• Responsible for ensuring properties are compliant with legislation and risks are appropriately identified and managed.
• Responsible for logging any defects/repairs and maintenance issues onto database and assigning to relevant party/contractor for swift resolution.
• Carrying out home move in demonstrations, inspections of vacant properties and annual landlord inspections.
• Undertake regular customer and community engagement activities.
• Monthly credit control and arrears management.
• Keeping accurate property management administration records and issuing any relevant notices.
• Work closely with Lettings Team to be available to meet with incoming tenants moving into their new homes, launch events and peak periods.
• Producing weekly and monthly reporting to Head of Department.

The ideal candidate will:

• Proven experience in client-facing roles within property management, ideally with a background in Build-to-Rent (BTR), Purpose-Built Student Accommodation (PBSA), or prominent leasing agencies.
• Possession of an ARLA Qualification is essential.
• Outstanding customer service skills and excellent verbal and written communication skills.
• A dynamic and driven personality, with a strong zeal for the industry.
• Exceptional organizational competencies.
• Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating actions.
• Proficient in presenting and interpreting information accurately and professionally.
• A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
• Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
• A strict adherence to confidentiality regarding all forms of information and data.
• Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.