Community Assistant - Co-Living, Serviced Apartments

Community Assistant

Remote Working - Front of House and Operations

Co-Living, Serviced Apartments.

Our client provide digital nomads and young professionals a home away from home and an opportunity to connect, experience and embark on urban adventures by creating a global community.

Our client provide a home away from home for digital nomads and young professionals. They create a global community through opportunities for connection, collaboration, and great experiences within urban environments

They create a variety of options for all inclusive, fully furnished apartments, from private stylish penthouses, to community based shared flatmate spaces. As well as great spaces to call home, they also offer exclusive facilities such as yoga rooms, to coworking spaces, to cafes and fitness studios.

They are continuing their UK and international expansion and are therefore, seeking a new Community Assistant to allow their buildings and community to thrive.

Aims of the role:

Ensure an efficient and enjoyable customer experience throughout their journey from pre-arrival to check out.

Responsibilities

• Create an excellent, enjoyable and memorable experience during their stay
• Lear and operate internal software's used for: community management, lettings, community news
• Be the welcoming the first point of contact for all tenants, replying to enquiries, managing maintenance issues etc.
• Co-ordinate weekly member move in and move outs

Competencies

• Sociable
• Task-oriented
• Empathic
• Efficient problem-solver
• Independent
• Well-spoken
• Friendly with a willingness to go above and beyond

Outcomes

• Flawless customer experience from start to finish
• Ensuring all complaints are handled effectively
• Connecting community tenants with each other
• Increased positive brand image and awareness

This is a great opportunity for anyone looking for a remote / working from home role.

It would be ideal for this person to be based in London for the purpose of occasional office and site visits in order to meet and build community within the company however, this is optional.

Working Hours: Monday to Friday, 9am to 6pm