Customer Support Assistant - Luxury Student Accommodation

We are proud to be working with a leading Student Accommodation provider, who is currently seeking a professional Customer Support Assistant to join their team. You would be working in a multi-site capacity, typically covering two of their buildings week to week based in Central London.

This is a wonderful opportunity to join an ambitious, thriving and professional company with a true innovative spirit, located in heart of London.

Hours: 5 out of 7 days per week, 8.5 hours shifts on a rotational basis (Early, Mids and Late shifts ranging from 7.30am to 8.30pm)

Salary: £26,000 - £26,500 pa

• You will be the first point of contact.
• Going above and beyond to deliver excellent resident service.
• Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
• Helping out with parcels and post queries.
• Loaning out items - e.g. hoovers, fans, ironing boards etc.
• Helping to run our social events - together with our university partners or in line with our Residential Life Experience programme.
• Assisting contractors, visitors and our university partners with their requirements.
• You'll be carrying out checks and building walks - logging all your observations on an iPad.
• Inspecting our communal areas; our power house - the plant room, the lifts and the corridors, residents' rooms (prior to their check-out).
• Carrying out a room inspection or showing a potential resident one of our suites or studios.
• Dealing with issues or incidents and calling the emergency services when needed.
• Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.
• Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.

Candidates Attributes:

• Fantastic communication skills
• Great knowledge of IT systems
• Ideally candidates will have customer service or front of house experience
• A friendly, personable approach when dealing with customers/ clients

Please apply with an up to date CV should you wish to be considered for this role, if you do not hear back from us within 14 days of applying you should assume you have been unsuccessful.