Maintenance Technician - Glasgow

PMR are seeking an experienced Maintenance Technician to join a leading company in the Build to Rent sector. The Maintenance Technician will have full responsibility for the appearance and running of the scheme, including day-to-day checks, repairs and maintenance of apartments and communal spaces.

The successful candidate will collaborate with colleagues on site, the block manager, and third party contractors. This is a physically demanding role in a high-rise residential development.

Key Responsibilities:

Mobilisation & Defects: launch and maintain the building, achieving the required standards

• Assist the Manager with the handover from the contractor building the site, including snagging of all apartments and communal spaces, training on key systems, and required information
• Co-ordinate with the contractors to report, manage and facilitate defects programme

Building Management: deliver and maintain premium apartments and communal spaces:

• Diagnosing, repairing and resolving issues in resident apartments, such as fixes to appliances, painting, joinery repairs, etc
• Manage the day to day maintenance requests from residents within specified time frames using CRM system
• Liaise with the residents to keep them updated of progress, and take ownership of successful completion
• Manage on site stock levels to ensure the right tools, equipment, and supplies are in place to complete the role
• Ensure all areas of the building are clean and always present well including building exterior, car parks and all internal communal areas
• Move furniture between apartments and/to/from apartments as required

Health & Safety: lead on ensuring compliance in apartments, and across the scheme

• Daily walk around of the building and plant rooms to ensure compliance and safety
• Report and deal with any compliance issues via the H&S and PPM software
• Plan and conduct apartment checks, including flushing of taps, showers
• Work with the Block Manager to facilitate PPM visits

Contractor Management: lead on sourcing and managing relationships

• Identify, test and appoint expert contractors as required, and negotiate cost-effective rates
• Manage any on-site contractors and sign off any completed works
• Make sure any required work permits are inspected and issued prior to works commencing
• Turnarounds: proactively manage apartment turnarounds between turnarounds
• Conduct pre-check in and pre-check out inspections with the site team to ensure consistent standards
• Plan workload effectively to manage phasing of apartment turnarounds during the week / month / year
• Determine any works needed within apartments prior to check out to minimise void time
• Complete apartment turnarounds including minor repairs, painting and decorating to ensure a high standard for new incoming tenants

Customer Service: deliver a great experience for all residents:

• Go above and beyond to deliver a warm, welcoming environment for all residents and visitors
• Meet all SLA's for works required in apartments
• Promote engagement by taking opportunities to inform residents of any upcoming events or initiative

Skills, Knowledge & Experience:

• A highly organised individual who thrives in a fast-paced environment, able to manage their own workload and work proactively
• A resourceful problem-solver with good technical knowledge and previous experience of residential repair including carpentry, joinery, painting and decorating
• Basic plumbing and electrical experience would be desirable along with Health & Safety compliance or IOSH certification
• Previous experience in residential (PRS, BTR or PBSA) or hospitality sectors would be advantageous.
• A proven record of overseeing H&S and compliance and PPM's
• A genuine passion for delivering excellent customer service