Develpment Manager

Main Responsibilities

• Deliver effective service levels to customers, clients, and developers.
• Ensure all areas of the development are presentable, serviced, and properly maintained.
• Build and maintain working relationships with the committee of any Residents Association / RMC, RTM Co.
• Identify and deliver ongoing training needs to support the team.
• Conduct frequent reviews with direct reports, providing constructive feedback and coaching.
• Monitor and manage performance, setting guidelines, managing holiday / sickness absences, and organizing shift cover.
• Effectively control costs and review expenditure and accounts.
• Assist with setting service charges and presenting of accounts.
• Prepare and present bimonthly financial summary reports.
• Hold proactive customer / contractors and client meetings.
• Investigate and respond to complaints, up to Stage 1.
• Collaborate with Regional Manager in Stage 2 complaints responses.
• Undertake required risk assessments, health and safety checks, and routine testing requirements.
• Support with the monitoring and supervision of contractors.
• Raise works orders and ensure all orders are monitored and delivered within the designated time frame.
• Ensure reactive/planned works are conducted to a high quality.
• Investigate and report all irregular incidents to the development manager.
• Provide a response to emergency queries (out of normal office hours) and direct colleagues as appropriate.
• Carry out regular inspection audits of the site and take/organize remedial action if and when required.
• Ensure the fabric of the building both externally and internally is maintained and serviced to a high standard.
• Achieve all KPIs set.

Skills and Experience

• Demonstrated experience of managing people/teams and delivering an exceptional customer service.
• Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.
• Able to work with autonomy and as part of a wider team.
• Efficient in maintaining administration and record keeping electronically.
• Demonstrated ability dealing with problems and challenges effectively.
• Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation.
• Ability to work under pressure deadlines, able to prioritize and manage time effectively.
• Excellent IT skills, social-media awareness and up to date with new technology.
• Demonstrated experience with multi-schedule budget preparation and management.
• Able to mobilize new and/or triage, post mortem and demobilization developments using risk management frameworks and strategies.
• Exceptional customer service experience, with the ability to work multi-task, prioritize and manage various tasks simultaneously.
• Charismatic, with the flair to learn new skills and enhance self-development and better those around you.