Maintenance Operative - Manchester

PMR are seeking an experienced Maintenance Operative to support an on-site residential team in delivering the best experience for Residents by completing planned, preventative and reactive maintenance activities. This Build to Rent development is based in Manchester with a shared lounge, co working space, gym and small, landscaped areas.

Please be aware the successful candidate will work weekends and public holidays. The shift pattern is based on a 40-hour week, including every other Saturday and Sunday with two days off during the week if weekend is worked.

Key Accountabilities

Facility Management

• Exercise initiative in responding to maintenance issues, liaising effectively with Resident Managers and other colleagues. Assist with the day-to-day management of reactive and preventative maintenance
• Provide support for electrical/plumbing repairs throughout the property
• Assist with flat turn arounds and undertake redecorating rooms and communal areas
• Manage flat check outs at the end of the month- carry out routine maintenance jobs required in flats and communal areas. Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities.
• Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks, and complete all resultant actions in accordance to the core operating procedures
• Undertake pre-move in checks and flat inspections and recording of same. Complete all resultant actions in a timely manner;
• Undertake scheduled flat inspections during a resident's stay and recording of same.
• Complete all resultant actions in a timely manner;
• Assist with keeping record, logs and monitoring any maintenance issues that may arise
• Adhere to our operating processes, business systems and standards;
• Support the Estate Team in monitoring compliance with Planned and Reactive Maintenance procedures, such that buildings are safe for both our Residents and our Employees;
• Ensure that maintenance records are kept for all services, inc PAT testing and fixed wiring certification
• Assist with the general upkeep of the property (cleaning, external landscaping, etc.)
• Adherence to Health & Safety policy ensuring that Risk Assessments and Method Statements are obtained/ maintained, and that safe systems of work are followed, inc Permit to Work

Customer Service

• Communicate effectively and courteously, whether face to face, via telephone or in writing, with Residents and colleagues, clearly understanding and responding to their needs
• Exercise initiative in responding to maintenance issues, liaising effectively with Resident Managers and other colleagues
• Assisting with management of third-party contractors to ensure completion of work and adherence to site health and safety procedures

Teamwork

• Support new members of the team, providing a warm welcome and supporting their development by answering questions and offering guidance
• Attend and constructively contribute to team meetings, sharing knowledge, developing and supporting new ideas and improved processes
• Contribute and support the growth of team culture, working in line with the brand values and encouraging others to do the same

Skills, Knowledge & Experience:

Essential

• 2-year domestic plumbing/general maintenance experience
• Qualified to NVQ level 2 in plumbing maintenance
• Basic level skills in business operating systems including Microsoft Office
• Demonstrable experience of effective communication both orally and in writing
• Ability to work weekends and public holidays

Desirable

• Qualified to 17th edition level (IEE Wiring Regulations)
• Previous experience of working with large plant
• Experience of working in the private residential sector
• IOSH qualification