Resident Services Associate - Glasgow

PMR are seeking an enthusiastic Resident Services Associate to join a leading company in the Build to Rent sector to support the General Manager in mobilising a brand new site in Glasgow. This will involve successfully letting all the apartments, looking after residents, and running the buildings on a day-to-day basis.

The successful candidate will be first point of contact for all existing and prospective residents, managing leasing and renewal discussions, conducting viewings, solving issues and delivering a great resident experience.

Key Responsibilities:

Lettings: achieve a great lease-up by letting all the apartments at the best rents possible:

• Achieve and maintain full occupancy by managing enquiries channels, responding to queries, conducting viewings and negotiating lease agreements and managing referencing process in a timely manner
• Conduct enthusiastic and informative viewings with prospective residents to encourage them to rent with us
• Retain existing residents with renewals or reletting vacant apartments
• Managing the tenancy process end-to-end including referencing, deposits, ASTs, check out and check in inspections, raising recharges and co-ordinating any cleaning or repairs

Customer Service: deliver a great experience for all residents:

• Go above and beyond to deliver a warm, welcoming environment for all residents and visitors
• Promote resident satisfaction by responding to questions and complaints in a timely manner and take appropriate action to address and resolve issues
• Co-ordinate maintenance requests and contractor visits as required and ensure successful completion
• Actively seek feedback and act on it to improve the overall experience
• Promote community engagement by organising and delivering on-site events, and local partnerships
• Identify and sign up partnerships with local businesses
• Conduct regular property walkarounds and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, general appearance and appeal

Skills, Knowledge & Experience:

• Highly organised individual who thrives in a fast-paced environment
• A sales mentality and sales experience are desirable, preferably within a lettings environment
• A genuine passion for delivering excellent customer service at all opportunities
• The successful individual will be willing to get their hands dirty to solve challenges and make things happen
• The successful candidate will ideally have previous experience in residential property (PRS, BTR, or PBSA), and knowledge of lettings, property management, and H&S legislation in Scotland.

Working Pattern: 40 hours, Mon-Sun.