Night Concierge - Central London

PMR are seeking an experienced Night Concierge to work alongside the wider site team to deliver exceptional, consistent service to both the current and potential residents of our clients Build to Rent development in London. They will act as an ambassador for the business at all times.

Key Responsibilities:

• Welcoming visitors to the building in a courteous and helpful manner.
• Quality control of all amenity spaces, ensuring all areas present well at all times
• Taking inbound phone calls, redirecting or taking messages as required.
• Taking delivery of parcels and distributing to residents' lockers.
• Responding to resident queries promptly by telephone and email.
• Logging the distribution of necessary equipment for the use of Managers.
• Scheduling resident arrivals and departures and associated activities.
• Maintaining logbook of current and past contractors and onsite visitors.
• Key management including signing out of key fobs to contractors and ensuring their prompt return.
• Assisting the team with resident event planning, management and execution.
• Logging reactive maintenance enquiries and passing them onto Manager/Maintenance Operative.
• Carrying out Inventory and check out reports (using iPad and specialist software) for tenancies. Providing reports to Manager once complete.
• Office and kitchen supplies stock management to include loading and unloading dishwasher on a daily basis (office cleaner will take care of the rest).
• Ensure comprehensive handover at the end of all shifts.
• Monitoring CCTV.
• Reporting incidents to the Manager.
• H&S compliance - Conducting flushing of water outlets and logging data.
• Regular building patrols.
• Undertaking weekly Health and Safety checks.

Skills, Knowledge and Experience:

Essential

• Ability to demonstrate good levels of customer service at all times.
• Ability to work on own initiative and deal with demanding situations.
• Honest and reliable work ethic.
• Partake in on-site training for emergency procedures.
• Excellent organisational, interpersonal and communication skills.
• Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
• To undertake additional training and career development.
• Well presented.
• Accurate record keeping with good attention to detail.
• Must be computer literate and be able to use Word, Excel, PowerPoint, Outlook

Desirable

• Operational experience within the hospitality and/or property sector
• A valid SIA Security Licence
• Basic knowledge of H&S legislation.
• The candidate attributes detailed above are considered to be non essential although training will be provided on more technical aspects of the role.

Working Pattern:

• 4 on 4 off - 7pm - 7am