Credit Controller - Crawley

PMR are seeking an experienced Credit Controller based in Crawley to join a newly-formed team with a large Build to Rent operator. The Credit Controller will be responsible for all aspects of collection of rents, utilities and other payments from residents across the residential portfolio.

Responsibilities:

• Implementing a systematic escalation process for collection of arrears by engaging with residents across a range of channels including email, phone and face-to-face (in collaboration with the on-site concierges)
• Developing a firm but fair style of engagement with residents to optimise collection
• Liaising with the customer service team, on-site concierges and asset managers to determine the most effective collection approach for challenging cases
• Actively managing recurring non-payers to establish payment plans which match resident requirements or escalating to a legal recovery process, to be managed through to completion
• Responding confidently to resident billing queries to quickly unlock issues which may hold up payment
• Preparing regular arrears reporting with insightful commentary and action-oriented recommendations to improve collection
• Making recommendations for bad debt provisions and write offs on a monthly basis
• Optimise use of technology (including the property management system) to ensure efficient and standardised processes and accurate, timely reporting
• This role will work closely with Customer Service and Leasing teams and expect the successful candidate to develop to support those teams and provide cover as required.

Knowledge, Skills & Experience:

• Previous experience in a similar role is essential
• Experience of residential rental collections and knowledge of relevant recovery routes is required
• Customer focused and results orientated, demonstrating the empathy and tenacity required to achieve the best outcomes in a credit control role
• Confident using and developing systems to maintain efficient, standardised processes and accurate, timely reporting
• Keen to collaborate and share knowledge and best practices with colleagues to find the most effective solutions and to optimise results for the whole team
• Able to prioritise effectively to manage workload over the monthly billing and collection cycle