Building Manager - Luxury Residence

We are working with a prestigious residence in the heart of North West London who are seeking a confident Building Manager to oversee the daily operations on site.

Hours: Monday to Friday (09.00am to 17.30pm)

Salary: Up to £40,000 pa depending on experience

Core Duties:

• Provide front of house facilities and services to our customers
• Identify and deliver on-going training needs to support the concierge team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
• Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Ensure all communal areas and other aspects of the development are presentable to the highest standard and each staff member is performing as required.
• Undertaken parcel and post facility and distribution to customers.
• Effective positive liaison with customers, addressing queries and concerns in a timely manner.
• Regular site inspections and reporting notable matters to the Divisional Head so that work orders can be raised where necessary.
• Investigate first level complaints within the development
• Monitoring and supervising contractors carrying out works on and around the development.
• Undertake development equipment and emergency/fire systems systems tests weekly and keep a log as required.
• Monitor security on site and track and resolve security concerns.
• To live our core values, do what you say you will do, contribute positively to our company culture and be someone your team can count on.
• Appointment of contractors to be undertake in conjunction with the Divisional Head
• Supervision with specific reference to quality control, H&S compliance and cost control

Skills & Experience:

• Experience of supervising a team and taking ownership for delivering excellent customer service, meeting individual and team objectives.
• Demonstrable experience of front of house,concierge and building management and delivering an exceptional customer experience.
• Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and guests with a resolution focused mentality.
• Able to work with autonomy and as part of a wider team.
• Efficient in maintaining administration and record keeping electronically.
• Demonstrable ability dealing with problems and challenges effectively.
• Good understanding of Health and Safety regulations, Residential Landlord & Tenant legislation relevant to property management.
• Ability to work under pressure and deadlines, able to prioritise and delegate and manage time effectively.