Resident Services Associate - Southampton

PMR are on the lookout for a Resident Services Associate to join a well-established provider of Build to Rent homes in Southampton!

OVERVIEW

• Provide support to the Resident Services team to ensure that residents receive an excellent service, the building is maintained and managed efficiently to great standards
• Provide a professional and proactive point of contact for all residents, general public, professionals, contractors and colleagues from other departments
• Annual salary on offer up to £26,000
• Working Monday to Friday (plus alternate Saturday's with a day off in lieu the following week), 9 hours per day between 8am-8pm

SCOPE OF JOB

* Provide general administrative duties and support the onsite Resident Services team to increase resident satisfaction with excellent service delivery.
* Operate as a key team member to deliver a customer focused service to drive performance, including raising purchase orders and processing invoices.
* Day to day management of all parcel deliveries and collections.
* Support the Resident Services Manager in providing administration for the management of site surveys to achieve and maintain an improved NPS score.


QUALIFICATIONS, SKILL AND EXPERIENCE

* Demonstrable experience of working in a busy administrative role is essential
* Excellent organisational skills must be demonstrated together with effective time management and ability to consistently achieve tight deadlines is essential
* Previous experience working in organisations providing market rent properties, travel & tourism or hospitality is essential
* Good working knowledge of Microsoft Word, Excel, Outlook and the ability to adapt to bespoke databases is essential
* Strong experience working at business/private events would be beneficial
* Previous experience of working in a team, with the ability to successfully build and maintain working relationships and work collectively with colleagues
* Strong written and verbal English and numeracy skills
* Qualifications in Property or customer service would be advantageous
* Excellent communication and customer service skills must be shown
* Ability to use own initiative to problem solve and take ownership of tasks
* Passionate about customer service
* Demonstrable ability to think creatively and embrace new challenges daily
* Goal-focused, positive and resilient with the determination to deliver exceptional outcomes for its residents and communities
* Demonstrable experience of company Core Values (every home matters; people at the heart; leading the way and exceeding expectations)

If this sounds like you, apply today!