Leasing Manager - Maternity Cover

The Leasing Manager will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service.

Salary £45,000 - performance related OTE £60k-90k per annum,
Monday to Friday 8.30am to 5.30pm

Responsibilities:

• Overall management of Corporate relationship including, strategy, account management, negotiation of bulk deals, and relationship with relocation agents.
• Responding to all Corporate enquiries and conducting viewings.
• Attending networking events to build relationships.
• Conducting Right to Rent on all corporate residents and occupiers.
• Attend welcome meeting on move day (where necessary).
• Management of output from Under the Doormat Instruction maximising conversions from GDS bookings.
• Work closely with Tenancy Team ensuring compliance with legislation in the agreement of deals and contract generation.
• Work closely with Building Managers to reduce voids and maximise retention.
• Management of internal CRM (Hubspot) including compliance with GDPR Regulations.
• Oversee and maintain all portal marketing ensuring it is in line with Consumer Protection Regulations.
• Line Management of team of negotiators ensuring KPIs and targets being met.
• Management of 3rd party Letting Agents - ensuring contractual obligations and KPIs are met.
• Overall management of Renewal targets, strategy and rents
• Ensure office rota is updated and cover is provided at all times.
• Ensure sufficient data capture by negotiators and external agents.
• Daily, weekly and monthly reporting.
• Pricing of relet and renewals.
• Working with finance business partner to ensure rent growth and occupancy are aligned with business plan targets.
• General office management.
• Management of Lettings Consultants' incentives and targets

Personal Specification:

• The successful candidate must have a Level 3 ARLA qualification as a minimum requirement.
• An honest and trustworthy individual with an exemplary track record.
• Excellent communication skills are essential.
• A polite, friendly and professional telephone manner.
• A thorough understanding of the Built to Rent market together with previous
• experience with corporates or relocation agents is essential.
• A highly motivated target driven individual with exceptional customer service.
• Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• The incumbent must have an appreciation of the importance of customer service