Assistant Resident Services Manager - Nottingham

PMR are seeking an experienced, enthusiastic and knowledgeable Assistant Resident Services Manager to join a leading provider of Build to Rent homes!


Overview

• Support the Resident Services Manager in the safe management of the operations of the building
• Responsible for the day to day management of the team of Resident Services Associates
• Work alongside the Resident Services Manager and RS Team to deliver exceptional customer services to all Residents enabling the asset to deliver performance above target and aligning the team to work as one
• Salary up to £31,000 per year
• Working hours: Monday to Friday and only 1 in 3 Saturday's (with a day off in lieu the following week), 9 hours per day between 8am and 8pm

Scope of role

• Support the RSM in the delivery of the customer service strategy and service to our agreed standards
• Manage the team of Resident Services Associates
• Lead the RSA team to increase resident satisfaction with service delivery
• Lead the RSA team to deliver high-quality resident services
• Collaborate with company-wide colleagues to ensure excellent customer service
• Lead the RSA team to encourage and support resident engagement
• Management of the RSA team rota
• Promote the company and build good relationships with external partners
• Deputise for Resident Services Manager as and when required

Experience

• Previous experience working in organisations providing property management is essential
• Previous demonstrable experience of effectively managing a successful team, with strong management skills
• Strong written and verbal English
• Qualifications in property or customer service would be advantageous
• Previous experience of working towards and achieving targets
• A good communicator with strong interpersonal skills, including the ability to listen
• Well-groomed and professional appearance
• Passionate about customer service
• Ability to build relationships and work collectively with colleagues
• Demonstrable ability to think creatively and embrace new challenges daily
• Goal-focused, positive and resilient with the determination in delivering exceptional outcomes for its residents and communities

If this sounds like you, apply today!