Estate Manager

Excellent opportunity for an Estate Manager to work client side for the developer at a brand new luxury residential development in East London.

Main duties:

• Working closely with the pre-development team on day to day management of the developers portfolio.
• Reporting on and reviewing financials (Budgets, expenditure, Year-end Accounts, Debtors, Voids, Developer Liability)
• Work with the in house teams to ensure that Technical Strategies are reviewed and consideration is given to Design for Management (M&E, Window Maintenance/Replacement, Refuse, landscaping etc.)
• Oversee internal handover of new developments, always considering the Customer Journey – Inc. handover documentation / O&M’s, Snagging, Commissioning etc.
• Preparation of weekly and monthly Operation reports, Gantt charts and monthly Board Packs
• Oversee Managing Agents – acting Landlord for any queries (Licences, consents, lease enquiries, land registry etc.)
• Liaising with Solicitors on Lease agreements and set-up of commercial tenancies
• Ensure all developments are Health & Safety compliant
• Ensure all developments uphold the Presentation standards, carrying out regular Site inspections)
• Review Managing agent KPI’s and Management Agreements
• Ensure Major incident /Estate Plans and strategies are in place and regularly reviewed
• Prepare Draft Managing Agent Agreements
• Oversee any projects or major works in conjunction with the Agents
• Complaint handling
• Co-ordinate agent review meetings and document preparation and minute taking
• Oversee and co-ordinate Heating and utility management set-up
• Oversee department data management and document control (Sharepoint)
• Insurance handling, claims reporting and administrative management
• Agent, contractor and site staff liaison
• Reviewing department templates, procedures, managing agent handbook to ensure they are ‘live’ and relevant
• Invoice instruction, handling and ad-hoc administrative tasks
• Bespoke one off projects as deemed necessary

The person:

• Minimum of 3 years in residential property management, new build and mobilisation experience preferred
• Competence in operation computer, inc. Microsoft Office Word, Excel and MS Outlook. Must possess strong attention to detail
• Demonstrate an ability to support and contribute to a team
• Demonstrate strong oral and written communication skills
• Participate in training in order to comply with new or existing laws
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation
• Efficient time management and punctuality.
• May be required to occasionally work outside of usual office hour
• AIRPM or MIRPM qualification