Night Concierge - Manchester

PMR are seeking experienced Night Concierges to work alongside the wider site team to deliver exceptional, consistent service to both the current and potential residents of a large Build to Rent development in Manchester. They will act as an ambassador for the business at all times.

Key Responsibilities:

• Welcoming visitors to the building in a courteous and helpful manner.
• Quality control of all amenity spaces, ensuring all areas present well at all times
• Taking inbound phone calls, redirecting or taking messages as required.
• Taking delivery of parcels and distributing to residents' lockers.
• Responding to resident queries promptly by telephone and email.
• Logging the distribution of necessary equipment for the use of Managers.
• Scheduling resident arrivals and departures and associated activities.
• Maintaining logbook of current and past contractors and onsite visitors.
• Key management including signing out of key fobs to contractors and ensuring their prompt return.
• Assisting the team with resident event planning, management and execution.
• Logging reactive maintenance enquiries and passing them onto Manager/Maintenance Operative.
• Carrying out Inventory and check out reports (using iPad and specialist software) for tenancies. Providing reports to Manager once complete.
• Office and kitchen supplies stock management to include loading and unloading dishwasher on a daily basis (office cleaner will take care of the rest).
• Ensure comprehensive handover at the end of all shifts.
• Monitoring CCTV.
• Reporting incidents to the Manager.
• H&S compliance - Conducting flushing of water outlets and logging data.
• Regular building patrols.
• Undertaking weekly Health and Safety checks.

Skills, Knowledge and Experience:

Essential

• Ability to demonstrate good levels of customer service at all times.
• Ability to work on own initiative and deal with demanding situations.
• Honest and reliable work ethic.
• Partake in on-site training for emergency procedures.
• Excellent organisational, interpersonal and communication skills.
• Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
• To undertake additional training and career development.
• Well presented.
• Accurate record keeping with good attention to detail.
• Must be computer literate and be able to use Word, Excel, PowerPoint, Outlook

Desirable

• Operational experience within the hospitality and/or property sector
• A valid SIA Security Licence
• Basic knowledge of H&S legislation.
• The candidate attributes detailed above are considered to be non essential although training will be provided on more technical aspects of the role.

Working Pattern:

• 4 on 4 off