Resident Experience Assistant - Manchester

PMR are seeking experienced Resident Experience Assistants to provide on-site property management services to an exciting new build to rent development in Manchester. Responsible for the delivery of a first-class customer experience along with a resident-focused team to be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

Key Responsibilities:

• Provide first class customer service to residents, being the first point of contact for all residents and visitors
• Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
• Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
• Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
• Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
• Completing all applicant vetting in line with company procedures
• Ensuring marketing portals remain up to date at all times
• Organising and running tenant services via third parties and in-house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Carrying out mid-term inspections
• Arrears chasing and reporting
• Work alongside the Manager to ensure H&S statutory requirements are meet across the development

Skills, Knowledge and Experience:

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Experience in undertaking viewings would be an advantage

Working Pattern:

• 5 on 2 off