Assistant Day Concierge - Luxury Residential, W8

The Role:

4 days on, 4 days off; 7am - 7pm
Salary - £27,300 per annum

The Assistant Day Concierge will be one of the first point of contacts for residents and guests arriving. You will greet residents and their guests upon arrival, manage all telephone/intercom calls and emails to the concierge desk. You will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, valet collections, amenity bookings, housekeeping, security, waste disposal and recycling to ensure integration is seamless and a consistent vision is delivered. You will assist with ad-hoc resident requests such as transportation bookings, restaurant bookings, spa treatment bookings, theatre bookings and dry-cleaning requests.

The Candidate:

* Excellent quality customer service for the development, its residents, and guests.
* Motivate colleagues to strive for and achieve success for the company.
* Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
* Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
* Work closely with the Residence Director with the implementation of SOP manuals, policies, and procedures.

Requirements:

* Minimum 3 years hospitality experience as a concierge within London super-prime, 5* hotels or residential schemes.
* Must have excellent communication skills and customer service skills.
* Must be service driven, understand the importance of going the 'extra mile'.
* Experience serving UHNWIs.