Night Concierge - E3

PMR are seeking an experienced Night Concierge to be a brand ambassador for a leading Build to Rent provider, ensuring that customers and stakeholders receive excellent service, and that the building is secure, safe and well maintained.

Responsibilities:

• Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.
• Maintain and update night handover list, noting all activity on shift.
• Ensure all keys are coded and held securely and are signed for on release/return by contractors/ customers/ letting agent and records kept.
• Assisting with property inventories where required.
• Undertake audit of keys held in key tracker every night.
• Receive and sign for all parcels on behalf of residents.
• Ensure prompt delivery of parcels where required.
• Return any incorrectly addressed mail to Royal Mail.
• Obtain and record meter readings for customers, letting agent and Management.
• To undertake any administrative tasks as requested by Management.
• Provide a daily point of contact for tenants for general enquiries, reactive maintenance throughout building and amenity spaces and provide updates on progress.
• Maintain and update resident host logbook/handover, noting all activity on shift.
• Receive and sign for all parcels on behalf of residents when required and ensure parcel lockers are utilised efficiently.
• Control access to the building and maintain security of the building and its customers.
• Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police.
• Lone worker device in possession throughout shift, also.
• Undertake regular patrols of all communal areas including external grounds, onsite amenities and allocated car parking spaces and report any issues/defects to Management.
• Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other mechanical or electrical safety system as requested by Management, and maintain testing records.
• Ensure smooth running and operation of amenity spaces, including reporting maintenance and servicing matters with relevant parties.
• To ensure the proper control of consumables stock and equipment held on site through inventory records and inform Management of any stock replenishment.
• Update customers on communal area works via notices/email/display screen on communal notice boards/display screens. Ensure noticeboards are kept up to date and relevant.
• Assist with building induction for new customers including location and use of bin stores, mailboxes, allocated car parking where appropriate and shared amenity spaces.
• Respond to all customer queries and provide a high-level customer service to customers. Maintain a courteous and helpful manner when liaising with all customers.
• Oversee all contractors and other service providers whilst on site, ensure safe working methods are used, check if works are completed and update Management accordingly.
• Report and pursue prompt attendance of lift engineer during lift breakdown and, where
• possible to do so, arrange release of trapped customers in lift using lift release key.
• To undertake any other duties as are reasonably requested from time to time.

Knowledge, Skills And Experience

• Excellent Customer service experience within a similar role.
• Actively embrace and work within the Company Values.
• Able to show an understanding of and commitment to good customer care.
• Able to show an understanding of and commitment to property services and managing relationships with Customers and stakeholders.
• Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.
• Strong attention to detail
• Ability to work in a varied and demanding role with appropriate supervision.
• Ability to work to strict deadlines and be organised and efficient.
• Demonstrable experience and ability to use ICT packages i.e., Microsoft Word and Excel.
• Self-motivated, with high energy and enthusiasm
• Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
• Demonstrable experience of taking responsibility for own actions and development
• opportunities, maintaining high levels of integrity.
• Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.

Working Pattern:

4 days on 4 days off (12 hour shifts)