Night Resident Services Agent

Our Client are looking for an experienced Night Resident Services Agent to join their team at a luxury residential development based in Manchester.

Working the hours of 7pm - 7am, on a 4 on 4 off rota with a salary of £20,000 per annum.

Duties include, but are not limited to:

- To provide a warm and courteous welcome to all residents and visitors.
- To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
- To co-ordinate day-to-day operations ensuring quality and service delivery meet and exceed resident's expectations at all times.
- To anticipate residents' needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.
- To maintain an awareness of cultural differences needed to meet specific requirements of residents.
- Supporting residents with any queries and ensuring any maintenance reports are actioned quickly and efficiently.
- Undertaking daily and weekly inspections of building.
- Co-ordinating spot cleaning and addressing any clean up issues as they arise.
- Co-ordinating all day-to-day site services and sign-off in accordance with Allsop Letting and Management policies.
- To carry out regular floor walks and security checks of the building and reporting and logging any details as required.
- Maintaining and managing petty cash float as per company procedure.

Must have:

- Excellent communication skills and able to display sensitivity and understanding of resident's needs.
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
- Must be pro-active and able to use initiative to enhance the reputation of the building.
- Professional presentation, confident and outgoing nature.
- Well organised, ability to problem solve and works under pressure.
- Able to demonstrate an organised and professional approach and ability to prioritise.
- A great team player who takes ownership and responsibility.
- A logical thinker who is able to spot errors and resolve issues.
- A good level of education with strong written and verbal communication skills.
- A sound understanding of Health and Safety principals, methods and assessments.
- Good level of computer literacy including Microsoft Word, Excel and Outlook.