Freehold Legal Administrator

This role is to join the Freehold team of a leading Freehold based in Borehamwood. The successful individual will be responsible for engaging with leaseholders and solicitors by telephone and email. This role requires a can-do attitude and a desire to make a difference as well as a need to develop within the company. Full training is provided via our comprehensive induction programme which covers the first three months and beyond.

Key Responsibilities

• Overseeing & processing the daily freehold sales requests
• Process & action incoming post and cheques
• Calculating quotations
• Responding to all emails in the Freehold inbox
• Deal with any website queries relating to a Leaseholders account
• Dealing with telephone queries received from Solicitors and Leaseholders
• Ensure all files that require follow up are diarised for action this is to include requesting payment, responses from Leaseholders/Solicitors
• Sending necessary correspondence to leaseholders and solicitors
• Obtain office copy entries from the Land Registry
• Obtaining leases from our archives
• Input and update details of leaseholder(s) and tenant(s) accurately on our system
• Working within a Team ensuring workloads, targets, objectives set by the Manager are met
• Working with the finance team to ensure payments are allocated correctly
• Be trained in Lease Extensions and the other area of the business in order to have an understanding of the 360-degree role.

Skills and experience

• Proven administration experience
• Strong Customer Service Skills
• Excellent Organisational skills
• Ability to prioritise own workload
• Work to deadlines
• Proficient in MS office (Word and Excel)
• Strong written communication skills
• Excellent attention to detail
• Excellent Telephone Manner
• Resilient
• Problem Solving
• Work upon your own initiative
• Be able to work independently and as part of a team
• Proactive

Package

• £28,000 pa
• Work/life balances are top of our list so we work 9am to 5pm
• Discretionary bonus
• 23 Days holiday p.a.
• Employee Assistance Programme
• In addition paid Christmas close down
• Onsite parking
• Workplace pension
• Company events/away days
• Death in Service