Night Concierge - N17

PMR are seeking a Night Concierge for our client to be a brand ambassador for the Company ensuring that customers and stakeholders receive excellent service, and that the building is secure, safe, and well maintained.

Key Responsibilities:

* Sign in and out all visitors to the building and ensure they are aware of fire evacuation procedures.
* Maintain and update night resident host handover list, noting all activity on shift.
* Ensure all keys are correctly placed in locked key cabinet and are signed for on release/return by contractors/ customers/ letting agent and records kept.
* Assisting with property inventories (Check ins and check outs) where required including for guest suites.
* Undertake audit of keys held in key locker every night.
* Receive and sign for all parcels on behalf of residents that are unable to be stored in the parcel locker. Contact residents via email to avoid office becoming overcrowded.
* Return any incorrectly addressed mail to Royal Mail.
* Obtain and record meter readings for customers and Management where necessary.
* To undertake any administrative tasks as requested by Management.
* Ensure no smoking throughout the building is strictly adhered to including courtyards, balconies, and terraces.

Site Security/Access Control
* Control access to the building and maintain security of the building and its customers.
* Always maintain position at the desk unless on patrol or undertaking site duties work - at which point all doors to be locked and secured and ensure the 'resident host away from office' sign is clearly displayed, and you have the company mobile switched on and in possession, as well as lone worker device. * Manage programming and replacement of access cards for all residents as per instructions from management. * Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police.

Site Maintenance
* Undertake regular patrols of all communal areas including gym, amenity spaces, external grounds, communal spaces, bin stores and report any issues/defects to Management.
* Night patrol of plant rooms to check for plant failure or leaks and report to Management.
* Ensure fire exits, walkways and communal corridors are always clear. If there is something causing obstruction, remove or report as appropriate. Check all fire doors are closed and in good order.
* Ensure general health and safety compliance on site.
* Log all cleaning issues on patrol and request any spot cleaning from onsite cleaners where required. Ensure building is always kept clean and tidy and supervise cleaners as necessary.
* Arrange for any spillages or marks to floors or walls or litter to be cleaned in the absence of the cleaners.
* Ensure entrance ways, courtyard, terraces, ground floor reception and communal spaces are tidy and well presented.
* Furniture to be placed in correct positions as per look book in all communal spaces and terraces. Outdoor furniture and umbrellas to be placed in storage units in adverse weather conditions.
* Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other mechanical or electrical safety system as requested by Management and maintain testing records.
* Obtain copies of service records and reports for onsite file.
* Open and close communal areas at specified times and ensure that areas are empty, tidy and all lights, electronics and cooking appliances are switched off.
* Complete water flushing in vacant apartments to prevent legionella in the water supply and complete tracker provided by management.
* Ensure bin stores are kept tidy and clear, and rotate bins between bin stores where necessary.

Customer Interfacing
* Greet all customers and their visitors to the building.
* Answer all calls via Aircall. Any missed calls to be returned as soon as possible.
* Monitor and respond to emails within the buildings email account, flagging any emails for management.
* Oversee and manage parking bays. Liaise with Management / customers when enforcement is required.
* Update customers on communal area works via notices on communal display screens and emails. Ensure any noticeboards are kept up to date and relevant.
* Assist with building induction for new customers and guest suite guests including location and use of bin stores, mailboxes, and other shared services.
* Feedback any information to and from customers as required by Management. * Respond to all customer queries and provide a high-level customer service to customers. Maintain a courteous and helpful manner when liaising with all customers.
* Assist customers with any questions about their apartment and development. To provide general information and advice to customers about the locality, tourist information and amenities.
* Assist customers with any large bags, deliveries, etc as required.
* Address and seek resolution for any complaints raised by customers as per procedure notes and update Management on outcome or if any further action is required (i.e., noise disturbance)
* Sign in all contractors to the building and ensure they are aware of fire evacuation procedures.
* Obtain relevant contractor documentation as per instructions issued by Management.
* Coordinate with window cleaners to arrange access and to keep all customers informed of cleaning dates.
* Oversee all contractors and other service providers whilst on site, ensure safe working methods are used, check if works are completed and update Management accordingly.
* Liaise with management to coordinate contractor attendance on site to undertake minor repair works/maintenance, as necessary.
* Report and pursue prompt attendance of lift engineer during lift breakdown and, where possible to do so, arrange release of trapped customers in lift using lift release keys.