Leasing Administrator - Leeds

PMR are seeking an experienced and enthusiastic Leasing Administrator to join a bubbly and resident-focused team at a Build to Rent development in Leeds. The Leasing Administrator will execute the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

Principle Duties & Responsibilities:

• Supports leasing team by administrating Leases and Renewals using company systems
• Performs all sales and leasing activities to achieve the community's revenue and occupancy goals by greeting and qualifying prospective residents, conducting community tours and showing apartments, processing applications, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing
• Uses the on-site community management software application to track apartments availability, record traffic and leasing activities, manage resident and future resident's data, and capture critical demographic and other information about existing and future residents
• Follows-up with future guests and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalise decisions to lease and/or renew
• Executes activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time
• Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual
• Completes various accounting, financial, administrative reports
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriate individual
• Follows health & safety procedures and policies in accordance with company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment damage, Associate/visitor/resident injuries or accidents, or other safety issues to appropriate individual
• Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity
• Keeps abreast of current changes in technology, processes, and standards within the industry and area of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method to obtain business and professional information, and applies knowledge and practices to area of responsibility
• Ability to keep sensitive information highly confidential at all times

Skills, Knowledge & Experience:

• Minimum of one to two years of experience in administration, leasing, sales, or marketing that demonstrates customer service background sufficient to resolve customer complaints
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment amenities, and answer questions regarding residency
• Proficiency in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances
• Excellent written and spoken English
• IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)