Credit Controller

This office based role is with a dymanic business who are changing the landscape of Block Management.

Objectives

Supervise the correct issuing of demands and credit control functions

Compiling data and issuing biweekly arrears run report information for internal reports

Run the full arrears process, ensuring accuracy and that fees are raised.

To ensure that overall debts across the portfolio is at less than 3%

All of the above to support the property management team with ensuring there is enough cash flow for sites, i.e. debtors minus creditors leaves a balance of funds for expenditure for the year Responsibilities & Processing: - Undertake all credit control functions.

Processing arrears runs every other week (including referrals and instructions/decision making with regards to defended debt.)

Liaise with solicitors and instruct accordingly in accordance with client instruction

Manage electronic data and e-mails

Chasing arrears via all means available, i.e. emails, telephone etc

Liaison with managers, accountants and support staff as necessary to provide an accurate and efficient service to clients.

Dealing with customer queries, escalating urgent matters if necessary

Post additional charges correctly and accurately

To live our core values, do what you say you will do, contribute positively to our company culture and be someone your team can count on.

To participate in all internal training, prepare and run training sessions and attended external training.

Ensure targets are met in line with KPI's

Creation of payment plans ensuring that cash flow is not affected at the sites, weekly monitoring of the payment plans to ensure that leaseholders are adhering to payment plans - take off hold where required

Payment plan checking to ensure adherence, where not adhered to follow required process and take off hold to ensure become part of arrears process

Obtain Feefo & Google reviews in line with company OKR of 50 per month

Handling queries from tenants and suppliers and all external agencies by telephone and in writing, in a professional, courteous and efficient manner.

Running Expenditure reports monthly send to property managers, escalate is not received and post accurately to Qube.

Financial reports to PM's monthly to highlight debtors and the service charge level Technical skills

To attend webinars, apprenticeship workshops and any other such training to upskill and improve

Previous experience in credit control/debt collection would be desirable

A desire to learn and gain knowledge of property management principles and procedures.

Good knowledge of QUBE computer system.

Good knowledge of windows apps- i.e. Excel and Microsoft Word

Can demonstrate ability to provide reports on credit control analysis i.e. excel reports on current debtors for things such as client reporting

Good written and verbal communication skills.

Great organisation skills Personal effectiveness

Role

This role will require a great attention to detail and a high level of accuracy. This person should have the ability to plan workloads, work unsupervised and be able to cope under pressure and work to deadlines. This person should thrive on responsibility, being trusted to undertake a variety of roles, plan methodically and work unsupervised. The accuracy and organisation of the tasks under their control means this person needs to have an excellent eye for detail and willingness to ensure the company always delivers on its promises.