Assistant Resident Services Manager - 12 Month FTC
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| Job Type | Permanent Full Time |
| Location | Crawley |
| Area | East & West Sussex, England |
| Sector | Build to RentBuild to Rent - OperationsBuild to Rent - Leasing |
| Salary | £26,000 |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | PMR5010 |
| Job Views | 341 |
- Description
Our Client, a national Build to Rent operator, are seeking an exceptional Assistant Resident Services Manager to provide onsite lettings and property management services for their exciting Build to Rent residential development in Crawley.
The Role:
To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times, engage with residents to create a sense of community within the development.
Key Responsibilities:
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time.
- Responding to rental enquiries, booking in, and conducting viewings and agreeing offers.
- Completing all applicant vetting in line with company procedures.
- Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings, and negotiating offers.
- Processing offers and completing all tenancy documentation.
- Provide first class customer service to residents.
- Organising and running tenant services via third parties and in house.
- Ensuring up to date resident communication via various channels including social media.
- Seeking special offers and discounts for residents from local businesses.
- Creating a community feel through communication, events, and innovations.
- To act as first point of call for residents to report maintenance issues.
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained.
- Carrying out regular inspections of communal areas and apartments.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check in and check out reports, determining deposit returns.
- Work alongside the RSM to ensure H&S statutory requirements are met across the development.
The working pattern for this role includes weekends.
Skills, Knowledge and Experience:
- Strong customer service ethic / background.
- Positive, can do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm, and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and Social media savvy.
- Experience in undertaking viewings would be an advantage.
