Scheme Host - Birmingham - Build to Rent

PMR are working with a national Build to Rent provider in the mobilisation of their new scheme in Birminghm city centre and are seeking a personable and confident Scheme Host with the ability to work independently and take ownership of the success of the building.

The position available is based within a residential development of 1,2, 3 bedroom apartments as well as Resident amenity spaces. Responsibilities include managing applicants, conducting viewing tours, organising repair works and dealing with general tenancy related queries. Also organising resident engagement events and encouraging a community feel within the scheme. The role requires enthusiasm, excellent organisational skills, good people skills and the ability to work under pressure and with a degree of flexibility as no two days are ever the same.

The Person

• Someone personable and engaging with others
• Confident with liaising with various people including applicants and residents both in person and electronically
• Someone willing to personally invest in their scheme with the goal of contributing to the overall experience of our Residents
• Ability to work under pressure with a degree of flexibility and to take control of their own workload
• Excellent organisational skills with IT experience
• Proactive approach in seeking ways to improve residents experience and engagement
• Previous experience in hospitality or within a customer focussed environment desirable

The Responsibilities

• Being the 'Face' of the scheme as first point of contact for Residents
• Running regular resident engagement events
• Working closely with Asset Manager and Resident Engagement Manager to provide a bespoke resident experience based on the resident demographic.
• Handling applicant enquiries and arranging tours quickly and efficiently
• Conducting tours and agreeing offers for available properties handing over to our Tenancy Management team for progression
• Reviewing and reporting repair issues providing Residents with regular updates on progress.
• Regular inspections of vacant apartments and pre-let property condition checks
• Carry out regular inspection of all common parts reporting any defects
• Carrying out light concierge duties such as parcel collection and key management
• Aiming to ensure the Scheme holds 5* reviews on Google ratings