Facilities Manager - Reading

Main duties

• In conjunction with the Community Manager, develops standards for the maintenance of the building and exterior areas
• Undertakes daily checks of apartments and other areas of the building, identifying maintenance tasks for the in-house team and scheduling contractor's visits
• The role involves obtaining materials, and arranging the completion of all maintenance tasks in a safe & secure environment
• Periodically inspects work performed by contractors, to ensure all work, materials meet quality standards, scope and specifications as required
• Maintains adequate stock of spare parts and works with Community Manager to order materials and tools as needed always being mindful of budget requirements
• Assists the Community Manager to develop the budget for regular repair and maintenance and capital expenses
• Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment
• Follows established policies and procedures by monitoring and ensuring compliance with H&S regulations, organisational standards, and operational processes
• Attend daily/weekly and monthly operations meetings
• Schedules and, where appropriate, performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition
• Practices and promotes proper safety standards in accordance with the Company's policies, procedures, and standards by immediately dealing any mechanical or electrical equipment damage, teams/guest/resident injuries or accidents, or other safety issues appropriately
• Conducts routine and periodic inspections to identify safety and risk management concerns, keep the building and external areas in good repair, and communicate concerns about the physical needs appropriately
• Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity
• Completes documentation and other paperwork timely and accurately so that service requests can be appropriately documented, tracked and completed
• Ability to keep sensitive information highly confidential at all times
  
  

Supervision

• Organise and manage the day to day distribution of tasks and jobs to the team
• Checking and controlling materials including tools and equipment highlighting any discrepancies and issues
• To implement the consistent delivery of superior customer service through training all team members on brand standards, meeting and greeting the guests
• Carrying out quality inspections on completed jobs, report back and update the Community Manager regarding current and pending jobs
• Liaise with any external contractors and suppliers as required
• Attending operations meeting as required
  
  

Team

• As team player & leader, responsible for training and supervision of the maintenance team and is involved with the Community Manager with hiring, interviewing, training, and completing performance reviews
• Ensure that all team members have clear understanding of their roles and responsibilities
• Provide induction training for all new team members including training records and access to learning tools
• Conduct regular meetings with the team to discuss performance and create a Personal development plan with clear objectives
• Managing team's rotas, holidays and sickness
• Organise and manage the day to day distribution of tasks and jobs to the team
• Build positive and productive working relationships with colleagues and subordinates across the portfolio
• Strong communication and people skills to be able to work under pressure and meet tight deadlines
• To follow company policies and procedures

Experience

• Minimum of three years' experience in property management as a Facilities Manager
• Preferred experience in the hospitality or housing sector but not essential
• Comprehensive understanding of building maintenance
• IT skills including MS Word, Excel & Outlook
• IT Savvy with CRM systems
• Ability to deal with immediate & urgent issues in a professional manner

Personal Qualities

• Able to communicate clearly (both verbal and written)
• Able to work on own initiative
• Enthusiastic and willing to develop and apply new skills
• Able to understand and fix prioritise, to work under pressure, based on results
• Prepared to communicate and share information, work as a team
• Ability to communicate with guests on the resolution of maintenance issues in a diplomatic way
• Willing to assist in the training and instruction of others
• Customer facing attitude;
• Right first time approach to maintenance issues

Health & Safety

• Understand your role and responsibilities in terms of Health & Safety Policy
• To be fully aware of and adhere to the health and safety regulations concerning your employment and promote a safe environment for yourself, your colleagues and our guests
• To be aware of the departmental risk assessments and their importance in accident/incident prevention. To discuss with managers any reviews, especially after an accident has occurred
• To comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws
• IOSH certificate as a minimum although NEBOSH certificate preferred
• Holds L8 certificate
• Willing to attend the appropriate training courses
• Support departmental training with all HODs/Duty Managers to ensure safety and compliance at all times
• Keep up to date with industry changes and update policies and practices as appropriate