Assistant Development Manager - South West London

Our client is looking for an Assistant Development Manager to work at a Luxury Residential development in South West London.

Duties:

• Identify and deliver on-going training needs to support the team.
• Utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
• Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Assisting with the drafting, control and reporting of the service charge budget and expenditure for the development.
• In conjunction with the development manager, participating in all customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Effective liaison with customers on a daily basis, attending to any issues and enquires and ensuring matters are resolved.
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development.
• Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame.
• Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager.
• To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Skills and Experience:

• Excellent understanding of the residential property sector, having worked in a similar role previously.
• Sound knowledge of building fabrics and maintenance.
• Experience or exposure to serving section 20 notices and understanding of major work projects.
• Good understanding of service charge budgeting.
• Confident, an articulate communicator with the ability to build and maintain strong relationships.
• Ability to communicate with a range of people across different levels and show assertiveness when required to get work completed.
• Good knowledge of property management systems and the ability to pick up new systems quickly.
• Exceptional IT and computer skills.
• Exceptional customer service experience, with the ability to work multi-task, prioritise and manage various task simultaneously.
• Charismatic, with the flair to learn new skills and enhance self-development and better those around you.