Duty Manager - Central London

Our client is looking for a Duty Manager to work at a Luxury residential development in Central London.

Working hours: 7am - 7pm (4 on 4 off)

Duties:

• Overseeing the day-to-day operations.
• Ensuring that all services and activities are carried out efficiently, meeting the standards and requirements of the company.
• To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner.
• Decision-making and problem-solving in the absence of the Estate Management Team will be required, given the circumstances of the role.
• Manage onsite staff on behalf of the Estate Manager, Property Manager, overseeing the day-to-day matters of the development, ensuring that high standards of quality customer service are maintained for residents and guests, and that all matters are handled in a prompt and professional manner.
• Ensure Health and Safety regulations are adhered to and the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.
• Delivering excellent customer service.
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices.
• Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.

Requirements:

• Excellent verbal and written communication skills.
• Excellent IT and numeracy skills.
• Working knowledge in building maintenance systems.
• Knowledge of Health and Safety requirements and legislations.