Assistant Manager - Cambridge

PMR are seeking an Assistant Manager for our client, a leading student accomodation provider, at their Student Accommodation development in Cambridge. The Assistant Manager will report to the Building Manager and assist them in all aspects of running the development. The Assistant Manager will be given site responsibility for certain aspects of managing the development.

Key Responsibilities:

Office administration & Management

• Assist the Building Manager in all aspects of office administration including responding to email, telephone and face to face enquiries.
• Producing rotas for the various other teams including security and housekeeping
• Develop and update office documents as necessary
• Manage staff holidays and sickness logs
• Update and complete financial records such as petty cash, expenses and bank reconciliations
• Follow the credit control procedure for students in rent arrears
• Managing the on-site housekeeping, security and maintenance team.

Customer Care and Pastoral Support

• Provide front desk, telephone and written support to customers and stakeholders in line with company policy
• Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life
• Organising social events with student input
• Monitor and update all social media streams regularly
• Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change

Business Development

• Arranging and performing sales viewings for prospective customers
• Promoting the business at university open days
• Utilising online materials and social media to promote the company brand
• Developing and implementing new marketing strategies

Facilities Management Support

• Log and inform facilities team of maintenance issues
• Liaise with contractors for maintenance issues unable to be dealt with in house
• Advising students or works to be carried out and access to rooms being required
• Ensuring servicing and maintenance records are kept up to date

Other Duties

• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of student flats
• Assist with summer deep clean and maintenance works programme of works
• Any other duties deemed necessary for the smooth operations of the development.