General Manager - Central London

PMR are seeking a General Manager for our client, a Build to Rent operator to provide on-site property management services to an established build to rent residential development in Central London.

You will be the first point of contact, ensuring a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development.

Key Responsibilities:

• Forging productive relationships with key service partners such as the estate developers, contractors and wider estate managers for the benefit of residents and seeking economies of scale for the efficient running of the building
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Responsible for Health and Safety compliance coordination utilising company systems; liaising with the Estate and Facilities managers where required
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
• Undertaking tenancy renewals, driving rental growth
• Providing regular asset performance reports and attending monthly meetings with line manager
• Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market
• Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
• Establishing and delivering additional income streams where appropriate

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience:

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Strong financial management skills

Working Pattern:

• Monday - Friday