Customer Care Coordinator - Hybrid Working

PMR are seeking a Customer Care Coordinator for our client, a leading BTR provider, to ensure residents receive the best service upon move in and throughout their tenancy. They will be responsible for supporting the Customer Care Manager with their day-to-day duties and answer any questions and queries our residents might have, resolve any issues swiftly and professionally. As part of this role, they will be responsible for proactively keeping on top of all service requests and tenancy movements within the development. They will help to manage all defects and maintenance issues, the check out process, apartment turn around and deposit return. The Customer Care Coordinator's main duty is to support the Customer Care Manager with their tasks so we can continuously ensure our customers have an amazing experience whilst living in their home.

Key Responsibilities:

• Deliver the amazing customer service to future and current residents
• Ensure great apartment standards before residents move in
• Meet residents on move in to welcome them if the Customer Care Manager is absent
• Answer any queries from our residents throughout their tenancy
• Deal with maintenance requests and defects and track everything on the Property Management System
• Carry out Home Inspections
• Turn around apartments that have already been lived in and get them back to company standards for the new residents
• Arrange end of tenancy inspections and support the Customer Care manager to deal with deposit deductions and returns
• Conduct regular site visits and building walks
• Record keeping of all emails, conversations, requests, complaints etc. through Property Management system

Person Specification:

• A warm and friendly personality
• Excellent verbal and written communication skills
• Excellent organisational skills and time management
• The ability to prioritise
• A can-do attitude
• A desire to always deliver the best service and put residents first
• Previous Customer Care experience desirable
• Property experience desirable

Please be aware this is a hybrid working role based from home and will require travel to different developments (a travel allowance is provided).