General Manager - South Kensington, London SW7

General Manager:

Working hours: Monday - Friday: 9am - 5pm

Core Competencies:

• People Management and Leadership
• Communication
• Drive, Perseverance and Quality Focus
• Planning and Organisation
• Adaptability and Flexibility

Role Purpose:

The General Manager is responsible for the day-to-day management of the team together with all aspects of operations and Facilities Management at the property, including on site health and safety, maintenance of the property, compliance and services to residents and retail customers. As the ambassador for the brand and the property, leading from the front and encouraging community engagement whilst demonstrating a commercial approach to delivering against agreed budgets is a vital aspect of this role.

Primary Responsibilities

• To demonstrate excellent Communication skills and be able to work closely with the senior management team, colleagues, residents, retail customers, contractors and all other third-party connections, leading to the delivery of high-quality customer service and an unrivalled resident/customer experience
• To Exhibit effective skills and techniques around Prioritising workload, Organisation and Planning of self and team
• To take ownership, in collaboration with the Operations Director, in drafting budgets both for Capital and Repairs and Maintenance
• To keep control of the budget and report on a monthly basis statistics to an appropriate level to be useful to the board as relevant and factual management information
• To prepare and report on a five-year plan, signed off by the Operations Director and the Board, in all key areas

Essential Experience:

• Experience of Managing a Team
• Worked in a similar Residential/Hotel/Facilities Management environment
• Current knowledge and experience of health and safety legislation and compliance requirements relating to the working environment and residential block management
• A solid understanding of property maintenance and refurbishment principles and the ability to instruct and manage contractors accordingly to agreed budgets
• A knowledge of property mechanical and electrical installations including communal heating systems

Desirable:

• Residential and Commercial experience
• Experience working with residential tenants living in prime central London property
• Tech IOSH and MIWFM or Assoc RICS working towards MIWFM
• It will be a requirement for any additional qualifications to be studied for and acquired, subject to government reviews and professional standards
• MRICs or CMIOSH

There is an expectation that 25 hours of CPD will be carried out on an annual basis, supported by the Company